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  #1  
Old 05-16-2012, 05:11 PM
dlambert dlambert is offline
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Location: NYC
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licenses not found again

Is there a KB document or something what to do when we have problems with licenses? Most of the time dongle shows up fine but on multiple computers mac or windows no matter what OS. The most problems I have is with license not being recognized. I get this even after I manually activate XF or activate through website. At least with either XF 4.1 and 4.5 using purple dongle.

Last edited by dlambert : 05-16-2012 at 05:13 PM
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  #2  
Old 05-18-2012, 07:58 AM
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JohannesD JohannesD is offline
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Hi,

unfortunately there is no documentation about licensing but you can give it a try to restart the "EFI License Manager" in Win Services.
On Mac 10.7 as well as Win 7 it might help to reinstall the dongle driver:

go to safenet-inc.com and select

- Support& Downloads
- HASP
- Select the filers User Category: End user; Product: Sentinel HASP; Type: Runtime & Device Driver

If this does not solve your problem, please send your Flexlm folder (Program Files/ Applications folder) to proofingsupport@efi.com when you have trouble next time.

Regards, Jo
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  #3  
Old 06-06-2012, 04:53 PM
dlambert dlambert is offline
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Will do. What about the Mac? OS 10.5 or 10.6? Any hints?
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Old 06-08-2012, 08:00 AM
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JohannesD JohannesD is offline
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Hi dlambert,

I would also go for the latest dongle driver. You can check if other applications are installed which are also using dongle protection. I remember we had a side effect with Adobe CS.

Regards, Jo
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